Help

In Kind Direct supports thousands of charities across the UK. We do this by providing the products that charities need to run their organisation and help beneficiaries.

Toiletries, toys, cleaning supplies and more are sourced by In Kind Direct from UK manufacturers and retailers. These are new products that are often end of lines, in damaged packaging or customer returns.

We make these products available to our network of charities via our online catalogue. All that is paid is a handling charge for the service, which generally equates to 10%-30% of what you would pay in the shops and includes delivery to charities’ doors. Last year charities saved over £10 million with In Kind Direct

Before you can order goods you must be registered with In Kind Direct. For more information on who can join and the benefits of joining with In Kind Direct please click here.

Your registration will be processed within three working days. Once you are successfully registered with us we will send you an email and you will be able to use your email address and a password to access the online catalogue and place orders.

Your registration is valid for 12 months, after which we ask you to renew your registration by updating and resubmitting your organisation's details online.

We hope ordering online is a straightforward process for you. To place orders online you must first log in to the site using your e-mail address and password. You can then browse the catalogue using the sections available in the menu. You can also use the search facility to find the products your require.

When you have found items you wish to order simply add them to your basket, taking note of any item restrictions that may be in place. You can continue browsing and add more items to your basket to make up your order, noting the minimum order value displayed on the basket page. There is no rush, once something is in your basket it is allocated to you and cannot be ordered by someone else. You have twenty four hours to complete your order before the basket is automatically emptied and the goods returned to stock.

When you are finished shopping, simply complete your order and choose whether to pay by secure online card payment or send a cheque to us by post.

When you complete your order you may choose whether to pay by secure online card payment or send a cheque by post. Orders are only despatched when full payment has been received.

If paying by cheque you should print a copy of the order confirmation you receive by e-mail and enclose this with your payment. Your order will normally be held for seven days so ensure you send you cheque promptly to avoid your order being cancelled.

If paying by credit or debit card your payment will be processed by our payment service provider Secure Trading. We accept Visa, Visa Electron, Mastercard, Delta, Maestro (Switch) and Solo cards.

The handling charge you pay includes delivery by courier to any UK address. On our standard service your order will generally be delivered within 10 days from the day we receive your order and payment. Express delivery is also available for certain products.Click here for more information about delivery.

To ensure our service benefits as many charities as possible, we sometimes place limits on the number of each item a charity can order. This is stated under each product as "Max Qty Allowed". Your organisation will only be able to order up to the maximum quantity permitted in each order (or any current open orders) and will not be able to order the product again until payment is received for the first order

The handling charge includes packing and delivery of the item to your address anywhere in the UK. It also makes a small contribution to our running costs, and means that the part of our overheads not funded by grant-making trusts, other cash donors or by the registration fees is paid for in proportion to the use made of our services.

Each order you place must be at least £20 in total before VAT, and after any discount.

Unwanted goods cannot be returned, unless we are at fault in delivering the wrong goods in which case you must notify us within 7 days of the delivery. In all other circumstances we are unable to exchange any goods.

You should examine all goods on receipt. Should you receive goods which are broken or do not function, or you are missing items from your order, you should advise In Kind Direct within SEVEN days from receipt. You can do this by telephone (020 7398 5510) or online by clicking Customer Service once you are logged in to the catalogue. Please send us photos, if possible, since you will probably have signed to say the goods were received in good condition.

In Kind Direct cannot accept responsibility for problems reported to us after SEVEN days from receipt.

Although you can browse the catalogue without logging in, to view handling charges and place orders you must log in by entering your user name and password in the boxes provided on the log-in page.

If you have forgotten your password you can request to have it sent to you by email. Please enter your e-mail address and follow the instructions on screen.

If your account information cannot be retrieved online please call us to have your account reset.

The main contact person for your organisation will be assigned the access level of Account Controller. This person may then log-in to the online catalogue and create further accounts for other members of staff. This is done in the My Account section of the site.

If the new user's details are already held on our system you can simply assign them a password and access level to allow them to log in and use the catalogue. If not, then just enter their details in the boxes provided.

They will be sent an automated e-mail when their user account is created.

Using the facilities in the Account section, you can view and manage the user accounts for your organisation. There are two levels of account with different permissions:

Account Controllers may add, remove and update any user accounts associated with their organisation.

Users of Order Authorisation level may view other user accounts but may only update their own account information.

All users may place orders

Please click here to read our privacy policy.

We need your help to protect all In Kind Direct charity partners and the millions of beneficiaries they serve. Please ensure that your staff, volunteers and service users know the importance of In Kind Direct’s Terms and Conditions and the potential consequences of breaking them.

We take any breaches of our Terms and Conditions very seriously. We investigate any suspicion that products are not being used appropriate and have previously removed charities from our network for breaking the terms and conditions.

Please click here to read our terms and conditions.

Please be assured that any credit or debit card details you provide will be processed, transmitted and stored with the utmost care and security.

All credit and debit card payments made on this website are processed by Secure Trading, our payment service provider. In Kind Direct does not store your card details on the site and all transactions are encrypted between your browser and the secure server. No personal or financial details are left unencrypted on a remote server, and such details are never sent by e-mail.

The partnership with Secure Trading means the In Kind Direct can safely process your card payment through your bank, and complete the transaction securely behind protected firewalls.

If you would like to make a donation or if your organisation is ever offered a donation of new goods which you cannot accept, or is more than you need, please call our Donations Department on 020 7398 5510 (or ask the company involved to call us). Thank you.

Call us between 08.30am and 5.30pm Monday to Friday on 020 7398 5510 or e-mail us at info@inkinddirect.org. Click here for more contact information.

PLEASE HELP US TO GET YOU MORE!

Please help In Kind Direct to encourage additional giving by sending in thank you notes and appropriate photos of the donated goods being used.

All correspondence should be addressed to the donor company, but sent c/o In Kind Direct, 62-64 Cornhill, London, EC3V 3PL. We will then forward it on to the appropriate donor.

If you would like to offer feedback about any part of our service, please contact us at the above address or call 020 7398 5510 or charities@inkinddirect.org. We welcome your views are always seeking ways of improving our service.