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Delivery Information

The charges for providing goods you pay include delivery by courier to any UK address.

With our standard service your order will usually be delivered within 10 working days from the day we receive your order and payment.

As the goods you request can come from different warehouses across the UK, it may not be possible to deliver them to you all at the same time.

Orders are delivered between 9am and 5pm, Monday to Friday and someone must be available to receive and handle goods during these hours. Unfortunately we are charged when goods have to be re-delivered and have to pass the charge onto you if the re-delivery is the fault of the recipient.

Please ensure that when a delivery is made you only sign for the number of packages actually received. Please write on the delivery note if you notice any external damage to the packaging or if any of the items are missing. If you refuse to take your delivery, or if you are not there when your delivery arrives, you may be charged for the cost of the failed delivery.

Pallets

Larger orders will be delivered on pallets. You will be notified of the day of your delivery by the pallet company. Please ensure that you are available to take delivery of the pallet on your designated delivery day and that you have enough space at your premises to receive the pallet. The pallet company is contracted to deliver a kerb-side service which means that the driver will not be able to take your items up any stairs. Please ensure that you have enough staff or volunteers to help you unload your pallet.

If you refuse to take delivery of a pallet, or if you are not there when the pallet arrives, you will be charged for the cost of the failed delivery.

Express Delivery

Express delivery

If you need your order sooner you can opt for one of Express Delivery services and your order will be delivered within either 2 or 5 working days. Products shown online with the express symbol are available for express delivery.

- 2 day delivery

Receive your order fast with 2-day delivery. All eligible orders can be upgraded to 2-day delivery for only £12.50 + VAT. Orders received by 2pm Monday to Friday will be delivered within two working days of payment. Please note that this service is not available for certain regions.

- 5 day delivery

  • Orders over £150 (before VAT, after any discount) qualify for 5-day delivery at no extra charge.
  • Orders under £75 can be upgraded to 5-day delivery for £8.95 (+VAT).
  • Orders over £75 can be upgraded to 5-day delivery for £4.95 (+VAT).

Important information about express delivery options:

Please note that our express delivery options are only available if selected at time of order.

To qualify for an express delivery option all products on your order must be eligible, and full payment must be made online. The delivery period is calculated from the time your payment is received.

Orders must be placed and paid online by 2pm Monday to Friday (excluding public holidays) to be received within two working days.

Certain regional exclusions apply. You will only be offered available delivery options for your chosen delivery address.

Standard delivery onlyWhere any products are not available for express delivery  the following symbol will be displayed and you will be notified in the shopping cart and during checkout. 

Direct delivery itemProducts marked with the direct-delivery symbol are delivered to you directly from a third party and so are not eligible for express delivery and may take up to 28 days to be delivered.

Order Tracking

To track your order progress and delivery status please log in and visit My Account.

In the event that any part of your order is not received, please contact the Charities team on 0300 3020200 or email info@inkinddirect.org.

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