What you told us - In Kind Direct

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What you told us

Infographic showing survey results

Firstly, we’d like to say a huge thank you for completing our recent survey! Your feedback and stories really do help us secure a more consistent supply of products.   We use the insights from these bi-annual surveys to communicate your needs to help secure more product donations, and in our reports to highlight our combined impact and the people helped.   

Here’s a snapshot of our key findings: 

  • Half of the people you support are experiencing hygiene poverty.
  • Three-quarters (73%) of you said products accessed through IKD help people valued and cared for.
  • A fifth (21%) of you said the savings unlocked help you balance the books to replace losses in income. 
  • A third (32%) of you told us your income has decreased over the last 6 months.
  • Nearly a third (27%) will be focusing on using products as a gateway to accessing other services e.g. debt advice, training or counselling. 
  • Over a third (36%) will be focusing on using products to provide facilities to help reduce people’s utility bills e.g. warm spaces, cooking spaces, laundry facilities. 
  • In addition to personal hygiene and laundry products you most wanted a regular supply of cleaning supplies. 
Infographic outlining IKD's 2024 approaches

Your feedback makes all the difference 

Your feedback and stories continue to spur us on to source even more product donations to support even more people together.  They’re also a cornerstone for our policy work and fundraising to further subsidise the costs of getting the products to you and unlock even more savings. 

If you would like to share any further examples of your impact, talk to other organisations our network about using productsvor have any questions about how we can better support you join our Network Connect session on Thursday 21 March 11.30-12.15.  Book your place here