Your delivery is on its way!
Our Customer Service team process large volume of orders on a daily basis and we currently aim to despatch within 5 working days. In busier periods such as December this can increase to up to 10 working days.
We use three carriers:
- Standard size parcels are delivered by DPD
- Oversized parcels are delivered by APC (also known as G-Force)
- Pallets are delivered by Palletways (also known as KRL).
DPD deliver between 8am and 6pm from Monday until Sunday. Although we request deliveries within business working hours, we are unable to guarantee this.
APC (G-Force) deliver between 8am and 5pm from Monday until Saturday.
Palletways (KRL) deliveries are between 9am and 5pm and you can request the day of delivery directly. If you require a timed delivery, this can be arranged by them for an extra charge which will be passed on to your organisation.
When an order is dispatched from our warehouse you will receive an email notification which will confirm the carrier.
Here are 3 tips to help ensure your orders get to you promptly.
Tip 1
Through your Account area of our website you can keep your contact details up to date including the delivery address/es, landline, and a mobile telephone number which DPD and APC use if they need to contact you about a delivery.
Tip 2
Download the free DPD App available from Apple and Android app stores. You can use it to amend the date of delivery by DPD if you need to, pinpoint your location on the map, specify a precise delivery point, upload a photo of the premises to help the DPD driver locate you easily, add a “leave at safe place” location and receive notification 30 minutes before arrival.
Tip 3
If Palletways is the carrier then you must notify them of any access issues for large vehicles or parking restrictions when you book the delivery with them. This will help avoid issues with deliveries and the risk of additional charges being passed on to your organisation for parking tickets or re-delivery.
Read our FAQs
Have a look at our FAQs for other tips on deliveries and orders and getting the most from our service.
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