Your delivery is on its way! - In Kind Direct



#commUNITY News

Your delivery is on its way!


Our Customer Service team process large volume of orders on a daily basis and we currently aim to despatch within 5 working days. In busier periods such as December this can increase to up to 10 working days. 

We use three carriers: 

  • Standard size parcels are delivered by DPD 
  • Oversized parcels are delivered by APC (also known as G-Force) 
  • Pallets are delivered by Palletways (also known as KRL).

DPD deliver between 8am and 6pm from Monday until Sunday. Although we request deliveries within business working hours, we are unable to guarantee this.   

APC (G-Force) deliver between 8am and 5pm from Monday until Saturday.  

Palletways (KRL) deliveries are between 9am and 5pm and you can request the day of delivery directly.  If you require a timed delivery, this can be arranged by them for an extra charge which will be passed on to your organisation.   

When an order is dispatched from our warehouse you will receive an email notification which will confirm the carrier. 

Here are 3 tips to help ensure your orders get to you promptly. 

Read our FAQs

Have a look at our FAQs for other tips on deliveries and orders and getting the most from our service.