What if I’ve forgotten my password?
If you have forgotten your password, you can request a new one by clicking on the Forgot Your Password? link on the log in page. You will receive an email to reset your password. If you do not receive an email within a few minutes, please check your spam and/or junk email folders. If you are still having difficulties, please email us at email@example.com
Can I add additional users to my account?
Log in and go to the Account section. In the left-hand menu block, select User Accounts to view a list of named users for your organisation.
If you have Account Controller access you will be able to click on the button labelled Add New User. You can see your access level listed next to your name in User Accounts. Users with Account Controller access can add, remove and update any user. They can also place orders and renew the account.
If you want to add a user that can place orders but not be able to make any changes to the account or renew it, please assign them Order Authorisation access when adding them as a new user.
New users will be sent an email to notify them and invite them to log in.
How do I renew my account?
Once a year we require all organisations in our network to renew their account with us. This helps us to keep user information up to date and accurate and ensure all products are being used in accordance with our terms and conditions. We value your privacy, please read our Privacy Notice
1. Login using your email address and password.
2. If your account has expired, or is due to expire soon you will be prompted to renew your account. Click on Renew Now to stepping through the renewal screens.
3. Check that the details we hold are still correct and then submit them.
4. We aim to process renewal requests within three working days.
Where can I find invoices from previous orders?
To view or print a pro-forma invoice after placing an order, log in and follow these steps:
My Account -> Order History (found in the left-hand menu block) -> Find the order details at the top of the page -> View Order -> Print Order.
To view or print a VAT invoice, log in and follow these steps:
My Account -> Order History (found in the left-hand menu block) -> Find the order details in the Invoice Details section -> View Invoice -> Print Invoice.
If you are an Account Controller and wish to see invoices for all orders ever placed by your organisation, log in and follow these steps:
My Account -> Order History (found in the left-hand menu block) -> Invoice Details -> View All Invoices.