By registering with In Kind Direct, we understand and confirm that:

• We are a constituted group or organisation set up other than for financial gain to take action for the benefit of the community.
• Orders made by our organisation will be placed, received and managed by someone over 18 years of age.
• Upon payment of the charges, title in the products passes from In Kind Direct to our organisation.
• Products received from In Kind Direct will be distributed free of charge to the people our organisation supports, used to deliver our services or, where applicable, maintain our facilities.
• All activities and interactions involving In Kind Direct will be conducted honestly, fairly and with integrity, in line with In Kind Direct’s Code of Conduct.

We agree that:

• Products will not be sold, including in charity shops, markets or online.
• Products will not be used for fundraising activities such as raffles, tombolas or e-auctions. On rare occasions where items are identified as suitable for fundraising this will be clearly marked on the catalogue.
• Products will not be used as prizes for competitions intended to promote awareness and engagement on social media, without prior agreement from In Kind Direct.
• Products given to staff or volunteers will be to meet operational needs. Only staff and volunteers who are demonstrably end-users of our work may receive products for personal use to support them to live well.

• We will ensure that products are stored, handled and distributed in accordance with any instructions and requirements set out on the product packaging, labelling or accompanying documentation, e.g. relating to dry storage, temperature, sunlight exposure or other conditions necessary to preserve product quality and safety.
• We will keep records of where products from In Kind Direct have gone or been used. We will make these records available to In Kind Direct if requested.
• We understand as part of the network and to demonstrate our shared impact, In Kind Direct will contact us to complete network surveys online.
• In Kind Direct may also wish to get other information about how products are used by our organisation and/or visit our organisation. We will accommodate reasonable requests and understand a refusal may result in our registration being suspended until a call or visit can be arranged.
• We will provide export documentation to In Kind Direct for products we take or send overseas when requested.
• All staff and volunteers handling the products we receive from In Kind Direct will be informed of, and expected to abide by, these terms and conditions.

• We understand and agree that In Kind Direct will retain information we provide to deliver services under this agreement and described under In Kind Direct’s Privacy Notice . It is our responsibility to notify In Kind Direct of changes to these details. The easiest way to do this is by logging on to ‘My Account’ and annually when we renew our account.
• We understand that to help us get the most from the service, In Kind Direct has determined a legitimate interest in communicating with us, primarily by email, about their service as described under In Kind Direct’s Privacy Notice. This includes additional messages and marketing messages when we first register.
• We understand individuals can update their preferences or unsubscribe from different types of marketing communications at any time. We cannot unsubscribe from service messages e.g. order confirmation and delivery emails.
• It is our responsibility to ensure we have permission from colleagues before sharing their details, for example when adding extra users to our account.